Privacy Policy 

 

Golden Masala Restaurant Ltd., doing business as Golden Masala Indian Restaurant (“Golden Masala,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

 

This Privacy Policy explains what personal information we may collect through our website, why we collect it, how we may use and disclose it, how we protect it, and the choices available to you.

 

 

1. Information We May Collect

 

Depending on how you use our website, we may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Information included in messages or inquiries

• Reservation-related information

• Employment application information

• Résumés and information contained within them

• Position applied for and employment availability

• Feedback or other information you choose to provide

 

Please do not submit unnecessary sensitive personal information through our website forms.

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2. Contact Us Form

 

When you use our Contact Us form, we may collect your name, email address, phone number and the information contained in your message.

 

We use this information primarily to respond to your inquiry, provide customer service, address feedback or concerns, and communicate with you about your request.

 

 

3. Reservations

 

When you make or request a reservation through our website or a reservation service accessible through our website, information such as your name, contact details, reservation date and time, party size and reservation-related requests may be collected.

 

This information may be used to manage your reservation and communicate with you regarding your booking.

 

If a third-party reservation service is used, that service may separately collect and process information according to its own privacy policy.

 

 

4. Employment Applications & Résumés

 

If you apply for employment through our website, we may collect information such as:

• Your name

• Email address

• Phone number

• Résumé

• Employment history

• Education or qualifications

• Availability

• Position of interest

• Other information you voluntarily provide as part of your application

 

We use employment application information for purposes related to recruiting, evaluating candidates, communicating with applicants and making employment decisions.

 

Submitting an application does not guarantee an interview or employment.

 

Applicants should avoid including unnecessary sensitive information—such as banking information, passwords or Social Insurance Numbers—in a résumé or initial online application.

 

 

5. How We Use Personal Information

 

We may use personal information collected through our website for reasonable business purposes, including to:

• Respond to questions and inquiries

• Provide customer service

• Manage reservations

• Review and respond to feedback

• Address customer concerns

• Process and evaluate employment applications

• Communicate with job applicants

• Maintain and improve our website and services

• Protect the security and integrity of our website

• Comply with applicable legal and regulatory requirements

 

We will not use personal information for purposes that are materially different from those for which it was collected unless permitted by law or appropriate consent has been obtained.

 

 

6. Online Ordering & Third-Party Delivery Platforms

 

Golden Masala does not currently process food orders or online food-order payments directly through this website.

 

Our website may provide links to third-party ordering and delivery platforms, including Uber Eats, DoorDash and Skip.

 

When you follow one of these links, you leave our website and interact with the third-party service.

 

Those companies may collect information directly from you according to their own privacy policies and practices.

 

Golden Masala does not control the privacy practices of independent third-party platforms. We encourage you to review their privacy policies before providing personal information.

 

 

7. Other Third-Party Services

 

Our website may use or link to third-party services that help provide website functionality, such as website hosting, reservation functionality, maps, social-media services, analytics or other technical services.

 

These service providers may process certain information where necessary to provide their services.

 

Their handling of information may also be governed by their respective privacy policies and applicable law.

 

 

8. Cookies & Website Analytics

 

Our website may use cookies and similar technologies to help the website function properly, understand how visitors interact with the website, maintain security and improve the user experience.

 

Depending on the services enabled on our website, certain analytics or technical information may be collected automatically, such as:

• Browser or device information

• IP address

• Pages visited

• Approximate visit times and duration

• Referring pages

• General website interaction information

 

The exact information collected depends on the technologies and services enabled on our website.

 

Where required, visitors may be provided with options to manage cookies through their browser or available website cookie controls.

 

 

9. Sharing of Personal Information

 

Golden Masala does not sell personal information.

 

We may disclose personal information where reasonably necessary to:

• Service providers that help us operate our website or business

• Reservation or technology providers used to provide requested services

• Professional advisers where reasonably necessary

• Government, regulatory or law-enforcement authorities where required or permitted by law

• Other parties where you have provided consent or where disclosure is otherwise permitted by law

 

Service providers should receive only information reasonably necessary for the services they provide.

 

 

10. Retention of Personal Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting or business requirements.

 

Different types of information may be retained for different periods.

 

For example, employment applications may be retained for a reasonable period to evaluate candidates and, where appropriate, consider applicants for future employment opportunities, subject to applicable law.

 

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it, as appropriate.

 

 

11. Security

 

We take reasonable administrative, technical and physical measures appropriate to the circumstances to protect personal information under our control against unauthorized access, collection, use, disclosure, loss, alteration or destruction.

 

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

 

12. Your Privacy Rights

 

Subject to applicable law, you may have the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete personal information.

 

You may also contact us with questions or concerns about how your personal information has been handled.

 

We may need to verify your identity before responding to certain privacy requests.

 

 

13. Consent

 

Where consent is required, we will seek consent appropriate to the nature and sensitivity of the personal information and the circumstances of collection.

 

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

 

Withdrawal of consent may affect our ability to provide a service that requires the relevant information.

 

 

14. Children's Privacy

 

Our website is intended for a general audience and is not designed specifically to collect personal information from children.

 

If we become aware that personal information has been submitted by a child in circumstances requiring parental or guardian consent, we will handle the matter in accordance with applicable law.

 

 

15. External Links

 

Our website may contain links to websites operated by other organizations.

 

Once you leave our website, the collection and use of information by those websites is governed by their own privacy policies and practices.

 

We encourage visitors to review the privacy policies of third-party websites they choose to use.

 

 

16. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

 

When changes are made, the revised Privacy Policy will be posted on this page and the Last Updated date will be updated.

 

 

17. Contact Us About Privacy

 

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a concern regarding our privacy practices, please contact us through the Contact Us page on our website.

 

Golden Masala Restaurant Ltd.
Doing business as Golden Masala Indian Restaurant
Kelowna, British Columbia, Canada