Terms & Conditions
Last Updated: September 4, 2026
Welcome to the Golden Masala Indian Restaurant website.
These Terms & Conditions (“Terms”) govern your use of our website and the features and information made available through it. By accessing or using this website, you agree to these Terms.
If you do not agree with these Terms, please do not use the website.
Nothing in these Terms is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.
1. About Golden Masala
This website is operated by Golden Masala Restaurant Ltd., doing business as Golden Masala Indian Restaurant (“Golden Masala,” “we,” “us,” or “our”).
Golden Masala Indian Restaurant is located in Kelowna, British Columbia, Canada.
You can find our current contact information on the Contact Us page of our website.
2. Website Information
We make reasonable efforts to keep the information provided on our website accurate and up to date.
Restaurant hours, menu items, ingredients, prices, promotions, availability, photographs, descriptions and other information may change from time to time.
We reserve the right to correct errors or update website information when necessary, subject to applicable law.
3. Menu, Prices & Availability
Menu items are subject to availability and may be changed or discontinued.
Prices displayed on our website are in Canadian dollars (CAD) unless otherwise indicated.
Applicable taxes may be added where required by law.
Prices and promotions offered directly by Golden Masala may differ from those shown on third-party ordering and delivery platforms.
We make reasonable efforts to ensure that menu descriptions and prices displayed on our website are accurate. If an error is discovered, we may correct it in accordance with applicable law.
Photographs of food are provided for general presentation purposes. Actual appearance, presentation, ingredients or portions may vary.
4. Online Ordering & Third-Party Delivery Services
Golden Masala does not currently process food orders or online payments directly through this website.
Our website provides links to independent third-party ordering and delivery platforms, which may include Uber Eats, DoorDash and Skip.
When you select one of these services, you will be redirected to the applicable third-party website or application.
Orders placed through a third-party platform may be subject to that platform's own terms and conditions, prices, fees, privacy practices, delivery procedures, cancellation rules and refund procedures.
Golden Masala does not control the operation, availability, security or technical functionality of independent third-party websites and applications.
Nothing in this section limits any responsibility or consumer right that cannot legally be excluded.
5. Food Allergies & Dietary Requirements
If you have a food allergy, intolerance or specific dietary requirement, please inform restaurant staff before ordering.
Our kitchen prepares and handles a variety of ingredients, including common allergens. Although reasonable care may be taken when accommodating dietary requests, cross-contact may occur in a restaurant environment.
We therefore cannot guarantee that a menu item will be completely free from a particular allergen unless expressly confirmed by us.
Customers with severe or life-threatening allergies should speak directly with restaurant staff before placing an order.
6. Menu Modifications & Special Requests
We will make reasonable efforts to accommodate menu modifications and special requests where possible.
However, modifications are subject to ingredient availability, kitchen capabilities and food-safety considerations and cannot always be accommodated.
Additional charges may apply to certain modifications where those charges are disclosed.
7. Reservations
Our website may allow customers to request or make restaurant reservations.
Reservations are subject to availability and are not guaranteed until they have been successfully confirmed.
Customers are responsible for providing accurate reservation and contact information.
If you need to modify or cancel a reservation, please contact us as soon as reasonably possible.
Golden Masala may occasionally need to modify or cancel a reservation because of circumstances affecting restaurant operations. Where reasonably possible, we will attempt to notify affected customers.
8. Contact Us Form
Our website provides a Contact Us form that allows visitors to send questions, feedback and other inquiries to Golden Masala.
When submitting a form, you are responsible for providing information that is accurate to the best of your knowledge.
Submitting a Contact Us form does not create a contractual relationship or guarantee that a particular request can be fulfilled.
We aim to respond to inquiries within 1 business day, but response times may vary and are not guaranteed.
Personal information submitted through our Contact Us form will be handled in accordance with our Privacy Policy and applicable privacy law.
9. Employment Applications
Our website may allow individuals to apply for employment opportunities with Golden Masala.
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Applicants may be asked to provide information such as their name, contact information, availability, position of interest, résumé and other information relevant to their application.
Submitting an employment application does not guarantee an interview, job offer or employment with Golden Masala.
Applicants are responsible for ensuring that information provided in their application is accurate to the best of their knowledge.
Applicants should not submit unnecessary sensitive information through the application form.
Personal information submitted for employment purposes will be collected, used, stored and otherwise handled in accordance with our Privacy Policy and applicable law.
10. Cancellations, Refunds & Order Issues
Golden Masala's policies concerning eligible cancellations, refunds, replacements and order issues are described in our Refund & Cancellation Policy.
If you experience an issue with food purchased directly from Golden Masala, please contact the restaurant as soon as reasonably possible so that we can review the matter.
Orders placed through third-party ordering or delivery platforms may also be subject to the applicable platform's procedures and policies.
Nothing in these Terms or our Refund & Cancellation Policy limits any refund, cancellation or other consumer right that applies under applicable law.
11. Promotions, Discounts & Special Offers
From time to time, Golden Masala may offer promotions, discounts or special offers.
Promotions may be subject to stated eligibility requirements, availability, expiration dates, exclusions and other disclosed conditions.
Unless otherwise stated, promotions may not be combined with other offers.
Golden Masala may modify or discontinue promotions subject to applicable law and any commitments already made to customers.
12. Website Content & Intellectual Property
Unless otherwise stated, original content appearing on this website—including Golden Masala's branding, logos, original photographs, graphics, menu designs, written content and other original materials—is owned by or licensed to Golden Masala and may be protected by applicable intellectual-property laws.
You may access and use this website for personal and non-commercial purposes.
You may not reproduce, distribute, modify, sell or commercially exploit our original website content without authorization, except where permitted by applicable law.
13. Acceptable Use
You must not knowingly use our website:
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for unlawful or fraudulent purposes;
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to submit false, malicious or harmful information;
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to interfere with the website's operation or security;
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to attempt unauthorized access to our website, systems or accounts; or
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to introduce malicious software, code or other harmful material.
We may restrict access where reasonably necessary to protect our website, customers, business or systems.
14. Third-Party Websites & Links
Our website may contain links to third-party websites and services, including ordering and delivery platforms, social-media platforms, maps or other external services.
These links are provided for convenience.
Golden Masala does not control independent third-party websites and is not responsible for their content, availability, privacy practices, terms or technical operation.
When using a third-party service, you should review that service's applicable terms and privacy policy.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.
Access may occasionally be interrupted because of maintenance, technical problems, service-provider outages or circumstances outside our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Golden Masala will not be responsible for indirect, incidental, special or consequential losses arising solely from the use of, or inability to use, this website.
Nothing in these Terms excludes, restricts or limits any liability, warranty, condition, consumer right or remedy that cannot lawfully be excluded, restricted or limited.
17. Privacy
Your privacy is important to us.
Information submitted through our website—including information submitted through contact forms, reservation features and employment
applications—will be handled as described in our Privacy Policy and in accordance with applicable privacy requirements.
Please review our Privacy Policy for more information about the personal information we collect, why we collect it, how it may be used and disclosed, how it is protected, and how you may contact us regarding your personal information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
When these Terms are updated, the revised version will be posted on this page and the Last Updated date will be changed.
Changes will apply as permitted by applicable law and will not remove rights that have already arisen where the law does not permit those rights to be removed.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Nothing in this section limits any mandatory rights or protections available under applicable law.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Contact Us
If you have questions about these Terms & Conditions, please contact us through the Contact Us page on our website.
Golden Masala Restaurant Ltd.
Doing business as Golden Masala Indian Restaurant
Kelowna, British Columbia, Canada
Last Updated: September 4, 2026